🎯 Why This Role Matters

MissionHires is hiring on behalf of a reputable, community-focused insurance agency in Central Florida for a Commercial Insurance Customer Service Representative. In this client-facing role, you’ll support the Commercial Lines team across new business, renewals, client service, and data integrity. Ideal candidates bring 1-2+ years of insurance experience (commercial preferred), strong communication and follow-through, and familiarity with COIs, endorsements, and an Agency Management System. The agency offers a collaborative, values-driven culture, competitive pay with commission, and robust benefits.

🧠 How You'll Contribute

Manage incoming commercial insurance leads and intake documentation
Collect underwriting information and prepare applications and proposals
Coordinate with carriers and commercial team to obtain quotes
Respond promptly and professionally to client calls and emails
Process policy changes, endorsements, and billing inquiries
Issue and manage Certificates of Insurance (COIs)
Assist clients with claims reporting and follow-up
Support renewal workflows: gather documentation, update apps, and remarket as needed
Schedule and coordinate client review meetings
Maintain accurate records in the agency management system (e.g., Nexsure or similar)
Ensure documentation compliance with internal and external guidelines
Support risk management processes and follow established protocols

🧬 What Makes You a Great Fit

1-2+ years of experience in the insurance industry (commercial lines preferred)
Active 4-40 or 2-20 license, or willingness to obtain
Proven communication, customer service, and follow-up skills
High attention to detail with strong multitasking and organizational ability
Experience with COIs, endorsements, and carrier correspondence
Familiarity with an Agency Management System (e.g., Nexsure or equivalent)
Nice-to-have: Prior Commercial Lines experience
Nice-to-have: Bilingual English/Spanish
Nice-to-have: Knowledge of commercial coverages (GL, Workers Comp, BOP, Property, Auto, Umbrella)

🎉 Perks & Benefits

Competitive salary + commission
Employer-paid health insurance after 90 days
Simple IRA with 3% employer match
Dental, vision, and life insurance options
Paid holidays and PTO
Supportive, values-based environment rooted in integrity and community service

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Insurance Customer Service Representative (440 License)