AI Agent Engineer (Remote – Toronto, CA)

United Software Group Inc

AI Agent Engineer

Location: Toronto, Canada (Remote)

Duration: 12+ Month Contract

As an AI Agent Engineer, you'll collaborate closely with the Customer Experience (CX) team to build and deploy enterprise-grade AI agents capable of managing thousands of real-time customer conversations daily. This is a hands-on, highly technical role focused on software development, intelligent agent design, and system integration.

Core Responsibilities

  • Design, build, test, and deploy AI agents programmatically from the ground up.
  • Create and maintain code-based conversational agents using React, TypeScript, and Go.
  • Develop and test scenarios for knowledge retrieval and support journeys.
  • Write and maintain simulation tests and APIs to support AI agent functionality.
  • Regularly evaluate live conversation performance and client feedback using internal tools.
  • Collaborate directly with clients to ensure the agent meets business needs and integrates with required APIs and data sources.
  • Continuously refine and improve AI behavior based on metrics, logs, and user evaluations.

Required Skills & Experience

  • 3+ years of software development experience in technical, hands-on roles.
  • Proven ability in React (Intermediate to Advanced) and TypeScript (Intermediate to Advanced).
  • Experience working with Go and general software engineering workflows (Git, terminal, testing, deployment).
  • Understanding of LLMs (Large Language Models), prompt engineering basics, and API integration.
  • Prior experience building or contributing to conversational AI agents (preferred but not mandatory).
  • Ability to interface with clients directly and shape development based on user feedback.
  • Strong understanding of version control (Git) and the software development lifecycle (SDLC).

Preferred Background

  • Previous roles as a Senior Software Engineer or similar.
  • Experience with AI/ML projects or platforms involving natural language processing or user interaction.
  • Background in Computer Science or equivalent professional experience.

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