Job Title: Client Services Representative

Payrate: $30/hr on W2

Duration: 6+ months with possibility of extension

Schedule

Monday–Friday, 9 AM–6 PM EST (with potential overtime)

Work Model

Hybrid – 3 days onsite, 2 days work-at-home. Candidates must live within a commutable distance of the Lake Mary, FL office. This is not a fully remote position.

Job Summary

The Sales Administration Analyst will serve as the primary contact for internal and external customers across key business partnerships. The role focuses on relationship management, customer retention, and operational support for specialty sales teams. The analyst will collaborate closely with cross-functional departments to resolve customer issues, improve processes, and support sales growth initiatives.

Responsibilities

Serve as the main point of contact for customers and internal teams for partnership-related needs.
Support relationship management and retention efforts for an existing portfolio of strategic groups.
Collaborate with sales representatives to provide insights and support organic sales growth.
Lead and coordinate resolution of customer issues, onboarding, account setup, E-commerce troubleshooting, returns, credit & rebills, and pricing/contract updates.
Manage multiple shared mailboxes and ensure timely, accurate customer communication.
Participate in implementation meetings, addressing customer challenges and offering process solutions.
Analyze and maintain internal/external reporting to support partnership performance and compliance.
Act as a subject-matter expert for product and contract loads, ensuring accurate and seamless sales transactions.
Provide support for either Physical Engagement or Specialty Pharmacy business areas.

Essential Functions

Assist customers with onboarding, Windows-based applications, and account management.
Communicate with customers and internal teams via phone and email for quick issue resolution.
Serve as the SME for group partnerships and identify opportunities for new business.
Support other departments as the primary contact for group partnership activities.
Manage processes to strengthen customer retention and partnership optimization.
Handle multiple priorities, troubleshoot issues, and coordinate across key partnerships.

Required Skills (Top Non-Negotiables)

Strong process improvement skills
Ability to learn and apply new information quickly
High attention to detail
Strong team collaboration skills

Qualifications

3+ years of customer service experience supporting inside or outside sales
Advanced skills in Microsoft Office Suite (Excel, Outlook, Word, OneNote), SharePoint, SAP, Business Objects, Salesforce, and E-commerce platforms
Excellent verbal and written communication skills
Strong problem-solving abilities, individually and in team settings
Logistics experience is preferred
SAP experience preferred but not mandatory
At least 2 years of process improvement experience
Professional demeanor and strong administrative skills

Education

High school diploma required; bachelor's degree preferred

Client Services Representative

Job Type