Hotel Front Desk Attendant - Part-Time

We’re looking for a positive and professional part-time hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Compensation

$14 - $15 hourly

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

• Must have graduated high school, received a GED or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has experience answering telephone calls and troubleshooting stressful situations
• 1+ year of hotel industry experience or related job preferred

About Company

Wyndham Garden Orlando Universal/I Drive, off I-4 and 17 miles from Orlando International Airport (MCO). Attend an event at Orange County Convention Center (OCCC) or have fun in the theme parks at Universal Orlando Resort and Walt Disney World Resort—all just minutes away. Enjoy the culture and entertainment of downtown Orlando, and make a splash at SeaWorld Orlando, Aquatica, or Discovery Cove. It’s easy to recharge at our contemporary hotel with an outdoor pool, 24/7 gym, and restaurant. There is no resort fee at our hotel.

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

We offer Health/Vision/Dental Insurance, 401(k) Matching, Paid Time Off, Great Company Culture, and Training/Education.