TITLE: Linguist/Software QA Tester I

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we’re looking for

We are looking for a Linguist/Software QA Tester I to join our team.

Role and Responsibilities

Expand this tool utilization to ASR / Bixby so that we can scale / expand MQL TC data sets.
Promote engineering on some of the internal platforms.
Support/drive NMT improvements (Main member that drives Spanish translation).
Ensure the successful execution of multiple projects simultaneously.
Continuously improve test coverage, efficiency, and effectiveness by identifying areas for automation and optimization.
Use exceptional problem-solving abilities, debugging, and log analysis skills.
Evaluate defects/issues based on market impact and product specification (Technical).
Communicate high priority risk defects/events to middle and upper management.
Prioritize and manage multiple projects, communicating quickly with key project stakeholders.
Maintain up-to-date competitive knowledge on voice quality market trends.
Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
Communicate with internal/external teams in professional manner to build and maintain excellent rapport.
Determine course of action for the completion of objectives and tasks with limited instruction.
Works on problems of limited scope. Follows standard practices and procedures.
Conduct usability testing across platforms to identify friction points and accessibility issues.
Design, run, and evaluate prompt-based test scenarios to ensure consistent and high-quality language model outputs.
Collaborate with UX designers and product managers to validate design assumptions through user-centered QA practices.
Create and maintain prompt evaluation frameworks, including edge cases and expected output quality.
Report usability bugs and inconsistencies in AI-driven features with user impact assessments.
Define metrics and standards for prompt performance (e.g., coherence, relevance, tone).
Work closely with ML/NLP engineers to give feedback on model behavior from a QA and UX standpoint.
Automate prompt validation where possible, using tools generated internally (Gemini Prompt Tool).
Support continuous improvement of UX and AI feature integration through data-driven QA practices.
Document test cases, user flows, and prompt strategies for internal reference and training.
Evaluate model output quality across diverse scenarios and edge cases.
Strong command of language, creativity and logical reasoning.
Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills
Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts
Goal oriented, possess a sense of urgency and capable of working under pressure and also working independently with limited supervision.

Required Experience and Education

0-3 years software development experience required.
2 years of experience preferred.
BS in Computer Science/Engineering or related field is required.
MS in Computer Science/Engineering or related field is preferred.
Android experience (intermediate level) is required for developing small apps that can help in testing and building proof-of-concepts.
Experience in software QA is desirable.
Experience in ML/AI systems is desirable.
Experience in the Mobile/Telecom industry is desirable.
Proven experience working with QA test plans, manual/automated test executing and managing defects/issues.
In-depth knowledge of product quality management/development and QA life cycles.
Familiarity with LLMs and prompt engineering tools.
Familiarity with ML concepts, NLP and evaluation techniques (e.g. BLEU, TER, COMET).
In-depth understanding of how technology influences the development of culture and society.

Linguist/Software QA Tester I ( Native English speaker required)

Job Type