Remote Recruitment is hiring a Customer Success Specialist for our UK-based clients.
Encoded
Remote Recruitment is hiring a Customer Success Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.
Key Responsibilities
- Onboard new clients and ensure a smooth transition from sales to service delivery
- Build strong relationships with clients to maximise product adoption and satisfaction
- Conduct regular check-in calls, QBRs and health score reviews with assigned accounts
- Proactively identify churn risks and escalate to retention teams as appropriate
- Gather client feedback and collaborate with product teams to improve the offering
- Track customer success metrics and contribute to team reporting and strategy
Requirements
- 2+ years of customer success, account management or client services experience
- Excellent communication and relationship-building skills
- Proficient in CRM and customer success platforms such as Salesforce or Gainsight
- Empathetic and solutions-focused with a track record of improving client retention
- Self-motivated and able to manage a large portfolio independently from home
What We Offer
- R27,000/month
- 100% remote, UK business hours
- Career growth and professional development
- Exposure to leading UK businesses and practices
Remote Recruitment – connecting top South African talent with UK employers. Apply today.
Originally posted on Himalayas
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Remote Recruitment is hiring a Customer Success Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.
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Key Responsibilities
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- Onboard new clients and ensure a smooth transition from sales to service delivery
- Build strong relationships with clients to maximise product adoption and satisfaction
- Conduct regular check-in calls, QBRs and health score reviews with assigned accounts
- Proactively identify churn risks and escalate to retention teams as appropriate
- Gather client feedback and collaborate with product teams to improve the offering
- Track customer success metrics and contribute to team reporting and strategy
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2+ years of customer success, account management or client services experience
Em
Remote Recruitment – connecting top South African talent with UK employers. Apply today.
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Himalayas
Expiry Date
Fri, 04 Sep 2026 09:47:36 GMT
