Administrative Director of Operations

Position Summary

The Administrative Director for Operations serves on various hospital committees and collaborates with Orlando Health leadership, Hospital President and administration, the hospital management team, hospital medical staff leadership and the medical staff. Key components of this leadership role include monitoring quality and budgeting standards, ensuring patient satisfaction, and effectively managing to achieve hospital and organization-wide goals. This position is responsible for providing direction and oversight for multiple operational areas and/or multiple department leaders.

Day Administrative Director Of Operations Located in downtown Orlando, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 898 acute-care and rehabilitative beds, it is among the largest acute-care facilities in the region and the only Level I Trauma Centers in Central Florida. The hospital has earned recognition from U.S. News & World Report as a “Best Hospital” in Central Florida and rated high performing in 12 adult procedures and conditions. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and family outcomes, and is the only adult-care hospital in Orlando to achieve Magnet® Recognition, the gold standard for nursing’s contribution to quality patient care, safety, research, and service excellence. Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond.

Qualifications

Education/Training

• Bachelor’s degree is required.
• Master’s degree in a health-related field is required; MBA or MHA is preferred.

Licensure/Certification

American College of Healthcare Executives (ACHE) membership.

Experience

• Five (5) years of experience in management of a clinical, allied health, orsupport service department required.

Responsibilities

Essential Functions

• Evaluates the environment and makes recommendations to ensure optimal patient comfort, safety, and compliance with various standards of care, regulatory/governing bodies.
• Plans, leads, organizes, directs, and evaluates the delivery of patient care to achieve sustained outcomes.
• Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes, and quality outcomes.
• Embraces workplace diversity and participatesin organizational policy formulation and decision-making.
• Ensures that a continual improvement approach is implemented to measure actual performance against established standards for patient care.
• Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
• Integrates technology to support the improvement of patient care and workload of team members.
• Owns the management of team members including recruitment, development, retention, supervision, evaluation, and productivity.
• Demonstrates proficiency in sound business practices and operational excellence.
• Applies key financial principles and organizational financial targets to departmental projects/budgets.
• Achieves financial and operational benchmarks by developing capital and operating budgets and monitoring all operational expenses.
• Speaks on behalf of hospital allied health and support services in established meetings with hospital leadership, medical staff, and governing bodies.
• Demonstratesinitiative and situational leadership skills.
• Embraces, communicates, and promotes effective change.
• Ensures the patient experience is exceptional.
• Serves as a liaison to administration for team members.
• Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.
• Facilitates and supports team member involvement in professional and organizational activities.
• Upholds self and staff accountable to comply with ethical principles, corporate compliance, and standards of practice.
• Holds self and others accountable to Orlando Health’s mission, vision, and values.
• Manages various human resources functionsincluding hiring, work assignments, coaching plans, and performance counseling.
• Participates in space and facility planning with ACOO and/or COO.
• Participates and monitors contracts or negotiations that impact allied health and supportservices within the hospital.
• Collaborates in the development of pro-formas for expansion ofservices in allied health and other patient care areas.

Other Related Functions

• Assistsin the professional development of personnel.
• Maintains, revises, and implements changes in allied health and/or support services policies and procedures to meet all licensing agency requirements, (i.e., Joint Commission, local and state regulatory agencies).
• Develops hospital budget for allied health and/orsupportservice areas with input from leaders and other hospital personnel.