Laboratory Operations Assistant

Laboratory Operations Assistant

Gardena, CA

OPEN Healthcare US (OHUS) is an advanced laboratory committed to enhancing the quality of life for our patients. Our laboratory is equipped with state-of-the-art technology, aiming to deliver sustained quality of services. At OHUS, we provide high-quality, reliable, and affordable laboratory and diagnostic services, ensuring accurate and rapid test results. Our extensive test menu designed to meet your health and wellness needs. OHUS specializes in esoteric clinical tests including allergy, molecular testing, and other custom assays with mass spectrometry. Learn more about OHUS at www.ohcus.com.

We are currently seeking a Clinical Laboratory Operations Assistant to join the Laboratory Operations team. As our Operations Assistant, you will play a key role in supporting laboratory operations through a combination of administrative and operational duties, such as quality assurance work, LIS/records management, inventory tracking, and workflow coordination. This role requires strong organizational skills, attention to detail, and the ability to work effectively in both administrative and laboratory environments.

ROLES & RESPONSIBILITIES

• Provide administrative and operational support for the Laboratory leadership team.
• Assist with day-to-day laboratory operations with ad-hoc operational projects, reporting requirements, and department communications.
• Perform quality assurance review of accessioning work completed by other laboratory team members to ensure accuracy of specimen data entry, patient demographics, test ordering, and laboratory information system records; assist with follow-up activities related to accessioning errors.
• Assist with maintenance of Laboratory Information System (LIS) master data, including data entry, test code setup, test catalog updates, client information maintenance, and related system administration functions.
• Monitor laboratory inventory levels and coordinate ordering of supplies, reagents, and consumables.
• Maintain inventory records and ensure appropriate stock levels are available to support laboratory operations.
• Assist with preparing, updating, and distributing work schedules for Laboratory Assistants and Clinical Laboratory Scientists (CLS).
• Assist laboratory leadership team with schedule updates/notices, shift coverage notifications, staffing rosters, and departmental communications.
• Administer the laboratory Document Management System (DMS) and maintain controlled laboratory documents.
• Help organize, distribute, file, and archive laboratory policies, procedures, forms, internal documents, and records; support document review and revision processes under the direction of laboratory leadership.
• Perform accessioning duties, including data entry into LIS and/or send out system. Verify insurance eligibility, and communicate with clients when patient requisition information is incomplete or unclear to ensure data accuracy and quality standards are met.
• Identify discrepancies, trends, and opportunities for process improvement for the laboratory operations team.
• Prepare ad hoc reports, data summaries, and operational metrics for company leadership and headquarters as requested.
• Perform packaging and shipping related activities for sending out test samples to laboratories located in South Korea.
• Perform other duties as assigned. All employees may be asked to take on additional projects or responsibilities outside of this document, including but not limited to covering for colleagues or handling unexpected tasks, as business needs require.

POSITION REQUIREMENTS

• High school diploma or GED with a minimum of one (1) year of related experience and/or training, or an equivalent combination of education and experience
• Basic knowledge of laboratory procedures, medical terminology, and specimen handling
• Understanding of HIPAA regulations and commitment to patient confidentiality

LICENSE & CERTIFICATION REQUIREMENTS

• N/A

PREFERRED QUALIFICATIONS

• Prior experience in a clinical laboratory or healthcare setting preferred
• Familiarity with Laboratory Information Systems (LIS) and Electronic Medical Records (EMR)
• Bachelor’s degree in a science-related field preferred
• Proficiency in Microsoft Excel and Word
• Experience working on collaborative, diverse, multi-disciplinary teams
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
• Strong attention to detail and commitment to quality and safety
• Effective teamwork and communication skills
• Experience with scientific research methodologies preferred

SCHEDULE

• 9:30 a.m. to 6:00 p.m. Mondays through Fridays.
• Disclaimer: Most laboratory and phlebotomy positions may require working in the weekends on a rotating schedule.

PERKS & BENEFITS

• Health, Vision, Dental, and Life Insurance
• 401(k) retirement savings plan with up to 4% matching
• Paid vacation and sick time-off
• Paid holidays
• Flexible spending account
• Discounts offered by ADP

Open Healthcare US offers a competitive salary and benefits package. The reasonable estimated salary for this role ranges from $21.00 to $24.00 per hour. Actual compensation is based upon factors such as the candidate's education, skills, qualifications, and related work experience.

Open Healthcare US is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Open Healthcare prohibits discrimination on any basis protected under federal, state, or local law, regulation, or ordinance or company policies. All employment decisions are based on individual qualifications and business need.

Check out our website to learn more about our company at www.ohcus.com. Pursuant to the California Consumer Privacy Act, please review the notice available on our website, https://us.ohc.global/privacy, to understand our online and offline practices regarding the collection, use, and disclosure of “personal information” of job applicants who reside in California.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.