Staff Software Developer, Google Cloud, Applied AI

About the Job

As a Staff Software Developer, you will work on developing next-generation technologies that change how billions of users connect, explore, and interact with information and one another. You will be part of a team that develops cloud-based contact center software, using Generative AI to create intelligent interactions with customers.

In this role, you will drive the end-to-end development of our cloud-based contact center software, define and deliver the technical roadmap for integrating our AI agents into various ecosystem of first-party and third-party chat and voice surfaces, and lead technical engagement and co-development efforts with external partners.

You will collaborate closely with Product Management, UX, and AI research teams to define requirements and deliver AI-powered customer support experience. You will apply your domain expertise in contact centers, customer support workflows, or Generative AI to guide product direction and navigate technical trade-offs.