Technical Support Engineer (L2)

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

• Assist in reproducing issues and work with internal teams to provide resolutions / knowledge transfers.
• Assist with managing customer expectations and resolution of technical issues in a timely manner.
• Provides necessary support to the Service Managers for high profile technical escalations.
• Develops, maintains and teaches troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Qualifications

• CCNA or equivalent required.
• 0 - 2 years of experience troubleshooting network related technologies in an enterprise environment.
• Experience providing technical support direct to customers or resellers in an enterprise environment.
• Experience working with Sales Force, Zendesk, Freshdesk or any other ticketing system via phone/web/chat.
• Scripting/Programming experience with: Bash, Python, JAVA, SQL.
• Minimal travel may be expected.
• This is a hybrid role: 3 days on site.
• Must be eligible to work in the Canada without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Persons with disability